Complaints / Dispute Resolution

The Czech Trade Inspection Authority, located at Štěpánská 567/15, 120 00 Prague 2, ID number: 000 20 869, website: https://adr.coi.cz/cs .

The European Consumer Centre Czech Republic, with registered office Štěpánská 567/15, 120 00 Prague 2, website: https://evropskyspotrebitel.cz , is the contact point according to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (the Regulation on online dispute resolution for consumer disputes).

In resolving disputes between seller and buyer arising from a purchase agreement, the EU online dispute resolution platform can also be used: https://ec.europa.eu/consumers/odr .
In this regard, we must refer you to our e‑mail address: shop@pelek.eu .

Disputes arising from our agreement will always be attempted to be resolved amicably.