General terms and conditions of sale

Principal Elektrik s.r.o. for the sale of goods via the online store located at pelek.eu, under the name Principal Elektrik s.r.o.

Content

Contact details
Basic concepts
Notification to customers before concluding the purchase agreement
Procedure for concluding the purchase agreement
Price of goods and payment methods
Delivery of goods and place of performance
Rights in case of defective performance
Method of handling and resolving complaints
Protection of personal data
Force majeure
Alternative dispute resolution
Final provisions, applicable law and competent court

1. Contact details

1.1 Operator of the online store:
Principal Elektrik s.r.o.
Registered office: Osadní 869/32, 17000 Prague, Czech Republic
ID number: 03402614
VAT number: CZ03402614
Authorized representative: Sergii Kryvulia
Registration court / Commercial register: Prague City Court, Registration number: 231166
Registered address: Peteřska nám 2, 11000 Prague
(hereinafter "seller" or "we")
Phone: +420774242766
E‑mail: shop@pelek.eu
Customer service: We provide support at the above phone number and email on working days from 9:00 to 17:00.

2. Basic concepts

2.1 These general terms and conditions of sale (hereinafter "GTC") govern the mutual rights and obligations of the parties arising from or related to the purchase agreement (hereinafter "purchase agreement") concluded between us and consumers or entrepreneurs (hereinafter "customer" or "you") via Principal Elektrik s.r.o. on pelek.eu.
2.2 Online store. The seller's online store (hereinafter "webshop") is operated via the website pelek.eu of Principal Elektrik s.r.o.
2.3 What can you buy from us? In our webshop Principal Elektrik s.r.o. you can buy the goods we display and offer. If applicable, this also includes the license for use.
2.4 Who is considered a consumer? A consumer is any natural person who concludes a purchase agreement with us outside of their trade or professional activity or otherwise acts legally (hereinafter "consumer"). The webshop is intended exclusively for consumers. Sales to companies are not possible.
2.5 Goods with digital content. For contracts concerning the delivery of goods with digital content, these GTC apply accordingly, unless otherwise specified. Digital content means data created and delivered in digital form.
2.6 Goods with digital elements. For contracts concerning carriers that serve as a medium for digital content, these GTC apply accordingly, unless otherwise specified. Digital content means data created and delivered in digital form.
2.7 Return of electrical appliances. In accordance with §38 of Act No. 185/2001 Coll. on waste, as amended, we inform customers that old electrical appliances can be returned free of charge for disposal at the following address: Kirilovova 181, 739 21 Paskov.

3. Notification to customers before concluding the purchase agreement

3.1 Authorities of the seller and supervisory authorities.
We are authorized to sell goods based on a trade license.
Trade control is exercised within its competence by the competent trade office.
Supervision of personal data is carried out by the Office for Personal Data Protection.
The Czech Trade Inspection Authority supervises compliance with Act No. 634/1992 Coll. on consumer protection within a certain scope.

3.2 Illustrative character.
The photos you see on our website are for illustrative purposes only.

3.3 Additional costs.
We do not charge any additional costs for the use of telecommunications means (e.g., when you call us, you only pay your usual rate for a phone call).

3.4 Consumers have the right to withdraw from the purchase agreement without giving reasons, within a period of 14 days, starting from the day of receipt of the goods (or the last product, partial delivery, or piece in the case of an agreement for multiple goods in one order, or delivery in several partial deliveries or parts).
The seller may allow a longer period.
To meet the deadline, it is sufficient that you send a message before the withdrawal period expires in which you exercise your right of withdrawal.

3.5 Form for withdrawal from the purchase agreement.
To exercise your right of withdrawal, you must inform us unequivocally via our email address, phone number, or postal address, or in another way.
You can use the attached sample form for this, but it is not mandatory.

3.6 When you do not have the right to withdraw from the purchase agreement.
The buyer has no right to withdraw from the following agreements:
3.6.1 delivery of goods that are customized and/or manufactured at the request of or for the buyer;
3.6.2 delivery of goods whose price depends on fluctuations in financial markets beyond our control, which may occur within the withdrawal period;
3.6.3 delivery of goods that are subject to rapid perishability, or goods that after delivery are irreversibly mixed with other goods;
3.6.4 delivery of goods in a sealed package, which were opened by the consumer and are not suitable for return for hygienic or health reasons after the package has been opened. This also applies to audio or video recordings and computer programs whose original packaging has been damaged;
3.6.5 agreements concerning accommodation, transport, vehicle rental, catering, or leisure activities, if the execution must take place on a specific date or during a specific period;
3.6.6 delivery of newspapers, periodicals, or magazines, except in subscription agreements;
3.6.7 provision of services if they have been fully performed — for paid services only if started with the consumer's prior express consent before the withdrawal period expires and the consumer has been informed in advance that they lose their right of withdrawal;
3.6.8 urgent repair or maintenance carried out at the consumer's request at their location; this does not apply to repairs other than those requested or the supply of goods other than necessary spare parts;
3.6.9 delivery of digital content not supplied on a physical medium and whose delivery has begun with your express consent before the end of the withdrawal period, provided that we have informed you in advance that you cannot withdraw in that case.

3.7 Value and costs when returning goods.
The direct costs of returning goods are at your expense.
If the value of the returned goods exceeds 990 CZK (990.01 CZK excluding shipping costs), the return costs are borne by the seller.

3.8 Refund of the purchase price.
In case of withdrawal within the period, we are obliged to refund the purchase price (except for any additional costs if you chose a delivery method other than the cheapest standard delivery we offer), using the same payment method as the purchase, unless otherwise agreed, no later than 14 days after we have received the returned goods or reliable proof of shipment.
No fees are charged for this refund.
If we do not receive the goods back, we are not obliged to refund the purchase price.

3.9 Return address.
The return label is usually available in the user account on pelek.eu.
If no return label was provided, you must return the goods to the following address: Kirilovova 181, 739 21 Paskov.
If necessary, contact us via shop@pelek.eu or phone 601 548 120 to guarantee your right of return and arrange an individual procedure.

3.10 Gift.
When a gift is provided together with the goods, the gift agreement between us and the buyer is deemed to be concluded on the condition that if the purchase agreement is revoked by you or by us, the gift agreement lapses and the gift must be returned together with the goods.

4. Procedure for concluding the purchase agreement

4.1 Placing an order.
The buyer can select one or more goods by placing them in the virtual shopping cart, where they can view the selected goods, change the quantity, or remove them from the cart.
By pressing the “Checkout” button, the buyer is asked to provide information regarding delivery and payment.
Before the order is completed, the buyer has the opportunity to check and possibly change the entered data, including their contact details.
By then clicking the “Order with payment obligation” button, the order is completed and the purchase agreement is concluded.

4.2 Confirmation of the Terms and Conditions.
By placing an order, you confirm that you have taken note of and agree with these Terms and Conditions and our privacy policy regarding the processing of personal data.

4.3 Consent of legal representative for minor buyer.
When a minor makes a purchase in our webshop, prior consent from their legal representative is required.

4.4 Properties of the goods.
The buyer is obliged to familiarize themselves with the properties, type, and instructions for use of the goods before completing the order.
By placing the order, the buyer confirms that they have read and understood this information.

4.5 Order confirmation.
The seller confirms receipt of the order by sending an order confirmation to the buyer's email address.
This confirmation serves solely as a notification that the order was received and will be processed no later than within 2 working days after receipt.
The purchase agreement is deemed concluded at the moment the “Order with payment obligation” button is pressed.

4.6 Contract language.
The language of the contract is Czech.

4.7 Obligations arising from the purchase agreement.
By the purchase agreement, we commit to handing over the purchased goods to you and transferring ownership.
You commit to receiving the goods and paying the agreed price.

4.8 Copy of the Terms and Conditions and the withdrawal form.
The buyer receives a copy of the concluded purchase agreement, namely the current version of these GTC.
The consumer buyer also receives a withdrawal form within the statutory period.

5. Price of goods and payment methods

5.1 Price.
All prices of goods are listed in Czech crowns (CZK) and include VAT.

5.2 Payment options.
The payment methods and any costs related to the delivery of goods are listed on the seller information page.
We reserve the right not to offer certain payment methods in specific cases.
The buyer can choose from:
5.2.1 PayPal – the buyer is redirected to PayPal, where they pay the purchase price via their PayPal account according to the applicable terms of use (available at https://www.paypal.com );
5.2.2 Payment by card;
5.2.3 Payment via bank transfer or immediate bank payment;
5.2.4 Apple Pay or Google Pay.

5.3 Unrealistic price of goods.
If an unrealistic price is displayed, for example 0 CZK or a price not in line with the market (lower than our purchase price), we reserve the right to remove this item from your proposal to conclude the purchase agreement.
You will be notified of this by email.

5.4 Form of the invoice.
We have agreed that invoices will be sent electronically to your email address.

5.5 Full payment of the purchase price.
We retain ownership of the goods until full payment of the purchase price in accordance with the purchase agreement.

6. Delivery of goods and place of performance

6.1 Delivery of goods.
The goods are delivered within the period specified for the specific product type.
We commit to delivering the goods no later than within 30 days.
You will always be informed about any changes in the delivery time.
Together with the purchase price, you are obliged to pay any costs for packaging and delivery, as well as any surcharges for the chosen payment method.
Unless otherwise stated, the purchase price also includes the delivery cost.
Before concluding the purchase agreement, you will be informed about the total price including packaging and transport costs.

6.2 Delivery address.
The goods are delivered to the address the buyer specified in the order.

6.3 Mode of transport.
The buyer can choose the mode of transport to the address specified in the order.

6.4 Renewed delivery and associated costs.
If goods must be delivered again or in a different manner than stated in the order due to reasons on your part, you are obliged to reimburse the related costs.

6.5 Receipt of goods.
From the moment the buyer takes receipt of the goods, the risk of damage or deterioration in the quality of the purchased goods transfers to the buyer.
When the buyer receives the goods from a carrier, the risk transfers as soon as the buyer is able to take possession of the goods, but not earlier than the scheduled delivery time.

6.6 Obligation of the buyer upon receipt.
Upon delivery, you must check the goods for accuracy (e.g., whether you have received the correct type, whether the quality matches, and whether all parts are present according to the manual).
If visible damage to the shipment is caused by the carrier, the buyer may not accept the delivery.
We are not liable for damage caused by the carrier or for delivery delays, regardless of the reason.

6.7 Damage to the seller in case of non-receipt.
If the consumer does not accept the goods upon delivery and the shipment is returned to us, and the consumer does not revoke the purchase agreement within 14 days after failed delivery, we are entitled to claim the costs charged by the carrier for returning the goods.
These costs constitute the damage suffered by the seller as a result of the buyer's failure to fulfill obligations.

7. Rights in case of defective performance

7.1 Defective performance.
This part of the general terms and conditions regulates the rights and obligations regarding the exercise of rights arising from defective performance in the sale of goods between us as seller and you as buyer.

7.2 When to report a defect.
You must report defects in the goods without undue delay as soon as you detect the defect.
If you do not do so, the court may refuse your right to compensation for defective performance.
You have the right to report a defect that occurs in consumer goods within 24 months after receipt of the goods.
This does not apply to goods for which a usage period is stated on the packaging, label, enclosed instructions for use, or in the advertisement in accordance with other legal provisions.
In that case, the provisions regarding quality warranty (contractual warranty) apply.

7.3 What after the expiration of 24 months?
After 24 months, defects can generally no longer be invoked.
If this is possible for certain goods, this period is extended by the time during which you could not use the goods because they were subject to a justified complaint.
Although we always strive for a satisfactory solution, some goods must be handled carefully according to the instructions on the packaging/label/manual; otherwise, they may be damaged.

7.4 Contractual warranty.
If a voluntary warranty has been provided for the relevant goods that lasts longer than 24 months after receipt, you can claim repair of defects during that period.
The period is extended by the duration during which you could not use the goods due to an ongoing complaint procedure.

7.5 Presumption of non-conformity.
If the defect manifests within 12 months after delivery, it is assumed that the product was already defective at the time of delivery, unless we prove otherwise.

7.6 For which defects are we not liable?
We are not liable for defects:
7.6.1 when the defect existed at delivery and a price reduction was agreed upon;
7.6.2 when the defect is due to wear and tear from normal use or results from the nature of the product;
7.6.3 when it was caused by your actions, namely improper storage, incorrect maintenance, mechanical damage, or by conditions (temperature, dust, humidity, etc.) that do not comply with the recommended usage conditions of us or the manufacturer;
7.6.4 when the product was modified by the customer and the defect results from that modification;
7.6.5 when the goods were used under physical or chemical conditions that do not comply with the instructions of the seller or manufacturer;
7.6.6 when the defect was caused by an external event beyond our control (such as a natural disaster).

7.7 How to report a defect.
To assert your rights under defective goods, you can contact us via your user account on pelek.eu; we will then contact you to agree on the next steps.
You can also reach us directly via our email address.

7.8 Confirmation of receipt of complaint.
Within 2 working days after receiving your complaint, you will receive a confirmation from us.
The moment the complaint is submitted is the moment we receive all necessary information about the complaint from you.

7.9 Return of the claimed product to the seller.
The goods must be returned in full, undamaged (except for the reported defect), preferably in the original, undamaged packaging to ensure compliance with good hygienic practices.
For the repair, we will receive the goods at our expense.
We will contact you to agree on the further procedure.

7.10 Confirmation.
After receiving the claimed goods, you will receive from us an email confirmation of receipt of the complaint and an overview of its content.

8. Method of handling and completion of complaints

8.1 What options do I have?
You have the right to demand the remedy of the identified defect.
You may, at your choice, opt for:
8.1.1 repair of the product;
8.1.2 delivery of a new product; or
8.1.3 delivery of the missing part.
Your choice must not be unreasonable.
If repair causes us excessive difficulties or is unreasonable considering the value of the product and the severity of the defect, we will inform you of this.
The same applies when we consider your request for delivery of a new product unreasonable in relation to the nature or value of the product.

8.2 In case of material breach.
When the defect constitutes a material breach of the purchase agreement, you have the right to withdraw from the agreement or claim a proportional price reduction of the purchase price.

8.3 When refund of the purchase price is possible.
Refund of the purchase price is only possible in the following cases:
8.3.1 we refuse to repair the defect or do not remedy it within a reasonable period;
8.3.2 our statement or the circumstances show that the defect cannot be remedied within a reasonable time or without significant difficulty;
8.3.3 the defect occurs repeatedly; or
8.3.4 the defect constitutes a material breach of the purchase agreement.
In case of a minor defect, revocation and refund are not possible.

8.4 When a reasonable price reduction is possible.
You can demand a reasonable reduction of the purchase price if:
8.4.1 we refuse to repair the defect or do not repair it within a reasonable period;
8.4.2 it is established that the defect cannot be remedied within a reasonable time or without significant difficulties;
8.4.3 the defect occurs repeatedly; or
8.4.4 the defect constitutes a material breach of the agreement.

8.5 Notification of your choice.
You are required to inform us about which rights you wish to exercise when reporting the defect or without undue delay thereafter.
Your choice cannot be changed without our consent, except when you request a repair that proves to be impossible.

8.6 Return of the original product.
When handling the complaint by delivering new goods, you must return the originally delivered product to us (unless otherwise agreed).
The buyer cannot demand delivery of new goods (and cannot revoke the agreement) if he cannot return the product in the condition in which it was received.
This does not apply if you have used the product before discovering the defect or the condition has changed when determining the defect, or when the product cannot be returned in its original state without your fault.

8.7 Timeframe for handling complaints.
The complaint procedure will be completed within 3 weeks after filing the complaint, unless otherwise agreed.

8.8 Completion of the complaint.
If the goods have been sent by carrier for inspection, they will be automatically returned to your address after processing, along with a confirmation of the date and method of handling, including a repair statement or a reason for rejection.

8.9 Inspection upon receipt of the claimed product.
Upon receipt of the processed product, you are required to check the completeness of the delivery, especially that all required parts are present.
Subsequent complaints about this will no longer be processed.

9. Protection of personal data

9.1 Principles of data processing.
More information about which personal data we process, how, for what purpose, and for how long, can be found in our privacy and data processing policy.
We process personal data solely in accordance with the applicable Regulation (EU) 2016/679 of the European Parliament and of the Council (the “GDPR”) and the applicable national legislation.

10. Force Majeure

10.1 What is considered force majeure.
For the purposes of these general terms and conditions, force majeure is considered to be any circumstance beyond our control that prevents us from fulfilling our obligations, when it cannot reasonably be expected that we could have prevented, remedied, or foreseen this circumstance or its consequences.
The effects that exclude liability apply only during the period that the obstructive circumstance exists.

11. Alternative dispute resolution

11.1 Mediation of disputes.
For out-of-court resolution of consumer disputes arising from the purchase contract, the Czech Trade Inspection Authority, located at Štěpánská 567/15, 120 00 Prague 2, ID number 000 20 869, website: https://adr.coi.cz/cs , is competent.
The online dispute resolution platform, available at https://ec.europa.eu/consumers/odr , can be used to resolve disputes between seller and buyer arising from the purchase contract.

11.2 European Consumer Centre Czech Republic.
The European Consumer Centre Czech Republic, located at Štěpánská 567/15, 120 00 Prague 2, website: https://evropskyspotrebitel.cz , acts as a contact point pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (the regulation on online dispute resolution for consumer disputes).

11.3 Complaints.
Before resorting to out-of-court dispute resolution, we recommend that you first contact us via shop@pelek.eu .
We try to resolve any dispute amicably in the first instance.
Your complaints will be handled within 2 working days (48 hours) at the latest — this period may be extended by weekends and official holidays applicable in the Czech Republic.

12. Final provisions, applicable law and competent court

12.1 Obligation to comply with consumer rights.
If a provision of these GTC conflicts with statutory consumer protection, the law takes precedence and we commit to respecting it.

12.2 Invalid or ineffective provision.
If a provision of these GTC is invalid or ineffective or becomes so, it shall be replaced by a provision that is as close as possible in meaning to the invalid provision.
The invalidity or ineffectiveness of one provision does not affect the validity of the remaining provisions.

12.3 Applicable law.
If there is an international element, we agree that our legal relationship is governed by the law of the Czech Republic, excluding all provisions of private international law that refer to another law.
However, this choice of law may not deprive the consumer of the protection to which they are entitled under mandatory provisions of the law of their habitual residence.
The contracting parties expressly exclude the applicability of the UN Convention on Contracts for the International Sale of Goods (CISG).
Pursuant to Article 6, paragraph 2 of the Rome I Regulation, mandatory provisions of the law that would apply without this clause remain in force.

12.4 Disputes and competent court.
The contracting parties further agree that any disputes arising from the purchase agreement with an international element shall be settled by the courts competent for the location of our registered office.
This does not affect the rights of consumers arising from mandatory legal provisions.

12.5 Deviating conditions.
These GTC form an indivisible part of the purchase agreement.
Deviating provisions can only be agreed upon in the purchase agreement itself.
In case of conflict, the deviating provisions in the purchase agreement take precedence over these GTC.

12.6 Reading of the GTC as a condition.
Reading these GTC is voluntary, but without acknowledging them, the purchase agreement unfortunately cannot be concluded.

12.7 Validity of the GTC.
These general terms and conditions are effective from 01.01.2024 and replace the previous versions.