RIGHT OF WITHDRAWAL /
RETURN CONDITIONS
RIGHT OF WITHDRAWAL / RETURN POLICY
Right of return โ Principal Elektrik s.r.o.
1. General Information
Principal Elektrik s.r.o.
Registered office: Osadnรญ 869/32, 170 00 Prague, Czech Republic
Company ID: 03402614
Email: shop@pelek.eu
Phone: +420 774 242 766
2. Customer's Right of Withdrawal
According to ยง 1829 BGB, the customer has the right to withdraw from the purchase contract within 14 days after receiving the goods without giving any reason.
To exercise your right of withdrawal, please contact us by email or use the sample form below.
3. Return Conditions
The goods must be returned undamaged, clean, and preferably in the original packaging.
The customer has the right to unpack and properly inspect the goods after delivery to check their properties and functionality.
The goods must not show excessive signs of use.
If the goods are damaged or defective due to transport, please inform us immediately โ your right to claim remains unaffected.
4. Return Shipment
Please send the goods to the following address:
Principal Elektrik s.r.o.
Kirilovova 181
739 21 Paskov
We recommend including a copy of the invoice or order number.
5. Return Shipping Costs
The customer bears the cost of return shipping unless otherwise agreed.
In case of defects or wrong delivery, the seller bears the shipping costs.
6. Fees for Goods Receipt
We do not charge any fees for receiving and inspecting the returned goods.
7. Exchange of Goods
An exchange for another product or size is possible after prior agreement, provided the returned goods meet the above conditions (undamaged, unused, or properly inspected).
8. Refund
The refund will be made no later than 14 days after receipt and inspection of the returned goods.
The money will be transferred to the same account from which the original payment was made, unless we agree otherwise.
9. Withdrawal Form
Sample withdrawal form (send by email or include with the goods):
Address:
Principal Elektrik s.r.o.
Kirilovova 181
739 21 Paskov
Email: shop@pelek.eu
Hereby I withdraw from the purchase contract concluded on [Bestelldatum].
Order number: [please specify]
Customer's first and last name: [please specify]
Customer's address: [please specify]
(Customer's signature โ only for written submission)
Date: [please specify]