Complaints/Dispute Resolution

The Czech Trade Inspection Authority with registered office at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, Internet address: https://adr.coi.cz/cs.

European Consumer Centre Czech Republic, registered office Štěpánská 567/15, 120 00 Prague 2, Internet

address: https://evropskyspotrebitel.cz, is the contact point according to the Regulation of the European Parliament and

of the Council (EU) No. 524/2013 of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC)

No. 2006/2004 and Directive 2009/22/EC (Regulation on Online Dispute Resolution for Consumer Disputes).

In resolving disputes between the seller and the customer arising from the purchase contract, the platform for dispute resolution can also be used

for online dispute resolution at https://ec.europa.eu/consumers/odr.

In this context, we are obliged to inform you of our email address shop@pelek.eu to point out.

Any discrepancies arising from our contract will always be resolved amicably.